Who Do I Contact If I Need Help?

• Related Articles

• My password isn’t working / the app won’t let me login

  Make sure you’re logging in from your phone using the Relay app, currently only carriers can login to their account from a computer. If password reset emails aren’t arriving, check spam/junk. If you still need help, email support or submit the Driver ...

• I accepted a run but it’s not showing up in My Orders

  If you accepted an order successfully, it will appear under My Orders. Try refreshing (pull down), or logging out and back in. If it still doesn’t appear, another driver may have grabbed it first. If you need help on a specific order, please contact ...

• How much experience do you need?

  There is no experience requirement, but you must have an active CDL A license to be able to activate an account. Contact Relay Support

• I need a verification of employment (VOE)

  Relay doesn’t employ drivers, the carriers do. For verifications of employment, list the carrier(s) you worked for through Relay so they can complete employment verification. Relay can send you an overview of your completed order history. Please ...

• Do I need to have my own truck?

  No. The carrier that placed the order supplies the truck and equipment for the run. You would drive to their yard and use the carrier's equipment. Contact Relay Support