General
Who pays for fuel, lumpers, breakdowns, etc?
Carriers will pay and be responsible for any fuel, lumpers, breakdowns, etc. If you are a driver, it's important you are in communication with the carrier you are working with if any of these come up during a run.
How does the pay structure work? Is it hourly, per mile, per trip?
You will see the pay rates for orders before you accept them, and you will also be able to see if that order is paid on an hourly basis or a flat rate basis.
Can someone call or contact me about my questions?
If you have any questions, you can always chat us on our website. If you'd like to speak to a real person, please use the link below to schedule some time with a representative. ...
Is there a phone number I can talk to someone about learning how Relay works?
If you have any questions, you can always chat us on our website. If you'd like to speak to a real person, please use the link below to schedule some time with a representative. ...
Do you have to have a CDL to drive on the Relay Network?
Yes, you have to have at least 2 years of experience with a CDL A in order to qualify as a driver on the Relay Network.
Does Relay offer benefits for drivers?
Relay offers perks for Drivers through the Upshift Perks & Benefits program. To learn more about Upshift, please use the following link: https://relayondemand.com/upshift/
Can I have someone from Relay call me, is there a phone number?
If you have any questions, you can always chat us on our website. If you'd like to speak to a real person, please use the link below to schedule some time with a representative. ...
Is Relay 1099 or W2?
You can do either on Relay, although it all depends on what the carriers in the area are looking for. There are carriers who post 1099 and W2 runs. Since it's the carrier who's hiring you to drive, they will determine if you are 1099 or W2. You can ...
Will I have 24/7 support once I join the network?
Yes! Our Support Hotline is available 24/7 to carriers and drivers, so whenever you need it we will be there to assist in whatever we can.
Is there enough consistent work for me to do Relay full-time?
Yes, there is plenty of work available for drivers looking to work full-time. You can choose to get hired by carriers with weekly dedicated routes, or accept singular runs daily on the app to keep yourself working as much as you'd like.
Do you need your own truck?
You do not need your own truck. As a driver on the Network, you will drive the trucks of the carriers that place the orders. After accepting a run, you will drive to the carrier's yard, park your car there, and use their truck & trailer for the run.
What type of work and runs are available?
On the Relay Network, there are local, regional, and OTR runs available. The freight is no-touch, and consist of live loads/unloads or drop & hooks.
Are there weekend runs available?
Yes, there are weekend runs available that gets posted by carriers throughout the week. If you are looking for weekend runs specifically, be sure to keep an eye out on the app to see when runs are posted so you can accept one!
What is the pay for drivers?
You will see the pay rates for orders before you accept them, and you will also be able to see if that order is paid on an hourly basis or a flat rate basis.
Where is Relay located? Does Relay have runs available near me?
Relay is currently located in several cities and states across the country. To see if Relay has rolled out to your area, please download the Relay On Demand app to your smartphone and create a driver account.
How do I get paid as a driver?
As a driver, you can opt to get paid instantly via direct deposit to your bank account or debit card as soon as you complete a run right through your app if you don't want to wait for a carrier's typical pay cycle.
How do I sign up to be a driver?
To begin your application process, download the Relay On Demand app from the App Store or Google Play store and you will be able to see your checklist after logging into your driver account.
Who's truck do I drive?
As a driver on the Network, you will be hired by carriers to drive their trucks or vehicles. After accepting a run, you will drive to the carrier's yard, park your car there, and use their truck & trailer for the run. The types of carriers and trucks ...