Getting support on an order

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• I’m getting an error when hitting “On My Way”

  This error means that there is an issue with the carrier's card on file and the funds for your driver pay cannot be verified. Do not continue with the run until the carrier is able to fix the issue and you are able to successfully press the On My Way ...

• I accepted a run but it’s not showing up in My Orders

  If you accepted an order successfully, it will appear under My Orders. Try refreshing (pull down), or logging out and back in. If it still doesn’t appear, another driver may have grabbed it first. If you need help on a specific order, please contact ...

• What is the pay for drivers?

  You’ll see the pay details before accepting an order. Carriers set the rates an how they pay for an order. Pay rates can be hourly, flat rate, cents per mile, or weekly. Contact Relay Support

• I need a verification of employment (VOE)

  Relay doesn’t employ drivers, the carriers do. For verifications of employment, list the carrier(s) you worked for through Relay so they can complete employment verification. Relay can send you an overview of your completed order history. Please ...

• Is Relay 1099 or W2?

  It depends on the carrier. Some carriers offer 1099 runs, others offer W2. The carrier determines classification. You can confirm with the carrier before accepting an order what the classification is. Contact Relay Support