I accepted a run but it’s not showing up in My Orders

• Related Articles

• The carrier changed stops on me while on a run, what do I do?

  If the carrier has changed the stops from what was originally accepted, it is left up to the carrier and the driver to work on the changes and come to an agreement. If you cannot come to an agreement, you can dispute the order after you have ...

• Are there reminder videos that show how to use the app while on a run?

  Yes. Please use this overview page: https://relayondemand.com/driver-app-use-overview/ Contact Relay Support

• None of my pay is available after I completed the run

  This can happen if the order was completed too differently than what was estimated. Carriers can enable 100% of the funds to become available to you from their order history. You can message the carrier to ask if they can accommodate. Contact Relay ...

• What if I'm in a SAP program?

  Carriers on the app that place orders can set what their requirements for the orders are. You will see when trying to accept an order if the carrier is SAP friendly. Contact Relay Support

• Who pays for fuel, lumpers, breakdowns?

  The carrier is responsible for fuel, lumpers, breakdowns, etc. Stay in communication with the carrier during the run if anything comes up. Contact Relay Support