I’m getting an error when hitting “On My Way”
This error means that there is an issue with the carrier's card on file and the funds for your driver pay cannot be verified. Do not continue with the run until the carrier is able to fix the issue and you are able to successfully press the On My Way button.
The carrier typically fixes this by adding funds to the current card or adding a different card. Give it about 15-20 minutes before pressing the on My Way button again to see if the payment can be verified.
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Getting support on an order
If you need support on a Relay order, please press the button to create a support ticket so we may assist you. Contact Relay Support
Is Relay available in my area?
Relay is currently operating in select states across the country. The best way to confirm what’s available near you is to download the app and complete the first registration step. Contact Relay Support