Direct Deposit/Payment Help
What withdrawal options are available?
Drivers can choose between three transfer speeds: Instant Transfer – Deposits to your bank account immediately. 2-Day Transfer – Funds arrive in about two business days. 4–5 Day Transfer – Standard bank transfer.
How to Withdraw Your Earnings
Step 1: Go to the My Earnings Screen Open the Relay app. Navigate to the Home screen. In the top right corner, press the '$' icon. This screen shows your earnings by pay period and displays how much money is currently available to withdraw. Step 2: ...
My deposit hasn’t come through
First, please confirm you initiated a withdrawal. If you have and the money hasn’t arrived in the expected time frame, click this link to escalate to support (pay issues are prioritized): CLICK HERE TO SUBMIT A SUPPORT TICKET Contact Relay Support
None of my pay is available after I completed the run
This can happen if the order was completed too differently than what was estimated. Carriers can enable 100% of the funds to become available to you from their order history. You can message the carrier to ask if they can accommodate. Contact Relay ...
How do I update my direct deposit info?
You can go to the Settings on the home screen and enter your routing/account numbers or debit card. The app updates your profile automatically. Contact Relay Support