My deposit hasn’t come through

• Related Articles

• My password isn’t working / the app won’t let me login

  Make sure you’re logging in from your phone using the Relay app, currently only carriers can login to their account from a computer. If password reset emails aren’t arriving, check spam/junk. If you still need help, email support or submit the Driver ...

• Why don’t I meet carrier qualifications?

  Carriers set requirements for their orders, and an order you tried to accept may have required 15 runs completed, no previous clearinghouse violations, or a certain number years of experience for example. You can always message the carriers and see ...

• How do I update my direct deposit info?

  You can go to the Settings on the home screen and enter your routing/account numbers or debit card. The app updates your profile automatically. Contact Relay Support

• The carrier changed stops on me while on a run, what do I do?

  If the carrier has changed the stops from what was originally accepted, it is left up to the carrier and the driver to work on the changes and come to an agreement. If you cannot come to an agreement, you can dispute the order after you have ...

• Where do I find my tax forms?

  In the app: home screen → tap three dots → My tax forms. If you can’t access your account, please email support for a digital copy. Contact Relay Support