My password isn’t working / the app won’t let me login

My password isn’t working / the app won’t let me login

Make sure you’re logging in from your phone using the Relay app, currently only carriers can login to their account from a computer.

If password reset emails aren’t arriving, check spam/junk. If you still need help, email support or submit the Driver Help Form.



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    • How do I get/reset my temporary password?

      After signing up, a temporary password is sent by email and text (check spam/junk). You can also tap Forgot Password on the login screen to trigger a email to reset your password. Contact Relay Support

    • My deposit hasn’t come through

      First, please confirm you initiated a withdrawal. If you have and the money hasn’t arrived in the expected time frame, click this link to escalate to support (pay issues are prioritized): CLICK HERE TO SUBMIT A SUPPORT TICKET Contact Relay Support

    • Is there a fee to use the app?

      Drivers can choose Vetted or Unvetted packages. Both include a monthly fee; vetted includes a one-time setup fee (covers drug test + vetting). Up-to-date pricing is shown during the Registration step in the app. Contact Relay Support

    • Why don’t I meet carrier qualifications?

      Carriers set requirements for their orders, and an order you tried to accept may have required 15 runs completed, no previous clearinghouse violations, or a certain number years of experience for example. You can always message the carriers and see ...

    • Are there reminder videos that show how to use the app while on a run?

      Yes. Please use this overview page: https://relayondemand.com/driver-app-use-overview/ Contact Relay Support