Why don’t I meet carrier qualifications?

Why don’t I meet carrier qualifications?

Carriers set requirements for their orders, and an order you tried to accept may have required 15 runs completed, no previous clearinghouse violations, or a certain number years of experience for example. 

You can always message the carriers and see what their requirements are, and they can see your profile in return to see If they want to assign one of their orders to your account if you're willing to do it. 

    • Related Articles

    • My deposit hasn’t come through

      First, please confirm you initiated a withdrawal. If you have and the money hasn’t arrived in the expected time frame, click this link to escalate to support (pay issues are prioritized): CLICK HERE TO SUBMIT A SUPPORT TICKET Contact Relay Support
    • My password isn’t working / the app won’t let me login

      Make sure you’re logging in from your phone using the Relay app, currently only carriers can login to their account from a computer. If password reset emails aren’t arriving, check spam/junk. If you still need help, email support or submit the Driver ...
    • The carrier changed stops on me while on a run, what do I do?

      If the carrier has changed the stops from what was originally accepted, it is left up to the carrier and the driver to work on the changes and come to an agreement. If you cannot come to an agreement, you can dispute the order after you have ...
    • I need a verification of employment (VOE)

      Relay doesn’t employ drivers, the carriers do. For verifications of employment, list the carrier(s) you worked for through Relay so they can complete employment verification. Relay can send you an overview of your completed order history. Please ...
    • Where do I find my tax forms?

      In the app: home screen → tap three dots → My tax forms. If you can’t access your account, please email support for a digital copy. Contact Relay Support