The carrier changed stops on me while on a run, what do I do?

The carrier changed stops on me while on a run, what do I do?

If the carrier has changed the stops from what was originally accepted, it is left up to the carrier and the driver to work on the changes and come to an agreement. If you cannot come to an agreement, you can dispute the order after you have completed it with specific details on the changes.


    • Related Articles

    • None of my pay is available after I completed the run

      This can happen if the order was completed too differently than what was estimated. Carriers can enable 100% of the funds to become available to you from their order history. You can message the carrier to ask if they can accommodate. Contact Relay ...

    • Why don’t I meet carrier qualifications?

      Carriers set requirements for their orders, and an order you tried to accept may have required 15 runs completed, no previous clearinghouse violations, or a certain number years of experience for example. You can always message the carriers and see ...

    • Who pays for fuel, lumpers, breakdowns?

      The carrier is responsible for fuel, lumpers, breakdowns, etc. Stay in communication with the carrier during the run if anything comes up. Contact Relay Support

    • I accepted a run but it’s not showing up in My Orders

      If you accepted an order successfully, it will appear under My Orders. Try refreshing (pull down), or logging out and back in. If it still doesn’t appear, another driver may have grabbed it first. If you need help on a specific order, please contact ...

    • Are there reminder videos that show how to use the app while on a run?

      Yes. Please use this overview page: https://relayondemand.com/driver-app-use-overview/ Contact Relay Support