Account Help
I need a verification of employment (VOE)
Relay doesn’t employ drivers, the carriers do. For verifications of employment, list the carrier(s) you worked for through Relay so they can complete employment verification. Relay can send you an overview of your completed order history. Please ...
Where do I find my tax forms?
In the app: home screen → tap three dots → My tax forms. If you can’t access your account, please email support for a digital copy. Contact Relay Support
I am having trouble with the quizzes
Relay doesn’t offer assistance with quizzes. The quizzes must be completed with all correct answers to proceed. Contact Relay Support
I accepted a run but it’s not showing up in My Orders
If you accepted an order successfully, it will appear under My Orders. Try refreshing (pull down), or logging out and back in. If it still doesn’t appear, another driver may have grabbed it first. If you need help on a specific order, please contact ...
Why don’t I meet carrier qualifications?
Carriers set requirements for their orders, and an order you tried to accept may have required 15 runs completed, no previous clearinghouse violations, or a certain number years of experience for example. You can always message the carriers and see ...
How do I reactivate my account?
To reactivate your account, please contact the support team by clicking on the button below. Contact Relay Support
How do I upgrade to a Vetted account?
If you’re currently Unvetted and want to become Vetted, please click here. Contact Relay Support
How do I update my expired CDL or medical certificate?
In the app, go to the home screen → tap the three dots → choose Update expired documents → submit the form. You can also click here to update them as well. Contact Relay Support
My password isn’t working / the app won’t let me login
Make sure you’re logging in from your phone using the Relay app, currently only carriers can login to their account from a computer. If password reset emails aren’t arriving, check spam/junk. If you still need help, email support or submit the Driver ...
How do I get/reset my temporary password?
After signing up, a temporary password is sent by email and text (check spam/junk). You can also tap Forgot Password on the login screen to trigger a email to reset your password. Contact Relay Support
How do I change my location?
Email support@relayondemand.com with your name, email, and the location you want to change to. Contact Relay Support
How long does final review take?
Final review typically takes 1–2 business days after you complete your checklist. You’ll be notified by email and text when it is completed. Contact Relay Support